OUR STORY

Our story is simple: a commitment to the health and happiness of your furry family members. We aren't just a pet store; we're a wellness center for your pet. Veteran and family owned and built on the belief that better nutrition leads to a longer, healthier, more vibrant life for all pets.

Our journey began with a frustration that many pet parents share—navigating the overwhelming and often confusing world of pet food. We quickly realized that the quality of food, treats, and supplements is the absolute foundation of your pet's wellness.

That's why we meticulously curate our retail selection, stocking only the healthiest foods, functional supplements, and high-quality treats. Every product on our shelves is chosen for its clear, wholesome ingredients and its proven benefit. Whether you're seeking grain-free, limited-ingredient, raw, or just the very best in joint support, we've done the research so you don't have to. We believe in transparency and empowering you to make informed decisions that directly impact your pet's well-being.

Beyond nutrition, we understand that a pet's health includes their comfort and coat condition. Our grooming salon offers a genuine spa-like experience calm, clean, and stress-free environment where your pet is treated with respect and gentle care.

Our groomers are not just staff; they are trained and certified professionals who prioritize safety and use only high-quality, soothing, and pet-safe products. From standard breed cuts to gentle de-shedding treatments, we turn what can often be a stressful chore into a pampering ritual, ensuring your dog or cat looks, feels, and smells their absolute best.

To celebrate every healthy pet, we also offer our unique line of custom-made, pet-safe baked treats. Made in-house with simple, natural ingredients, these delicious creations are perfect for birthdays, training rewards, or just an extra dose of love—minus the worries about artificial additives.

Paws on Central is more than a business; it’s a passion project brought to life by a family committed to serving our community and its pets. We look forward to welcoming you and helping you give your beloved companion the long, healthy life they deserve!

Paws On Central: 90-Day Satisfaction Guarantee

At Paws On Central, we stand behind the quality of our curated collections. We want you and your pets to be completely satisfied with every purchase. If a product doesn’t meet your expectations, our 90-day return policy is designed to make the process as smooth as a fresh grooming appointment.

Returns & Exchanges

Standard Items: Unused and unopened hard goods (toys, leashes, bowls, etc.) in their original packaging can be returned for a full refund or exchange within 90 days of purchase

Proof of Purchase: A valid receipt or a record of the purchase in our customer loyalty system is required for all returns.

Pet Apparel: To ensure the health and safety of all our furry clients, apparel must be free of pet hair, odors, and signs of wear to be eligible for return.

Specialty Categories

Wellness & Apothecary: For safety and hygiene reasons, opened supplements, topicals, and CBD products cannot be returned. If you are unsatisfied with a wellness product, please speak with a manager regarding a potential store credit.

The Bakery & Fresh Food: Our custom treats and fresh food items are perishable. While these are generally non-returnable, if there is a quality issue with a bakery item, please notify us within 24 hours so we can make it right.

Used Items: Items that show significant wear or damage from use (other than manufacturer defects) may not be eligible for a full refund but may be considered for a partial store credit at management’s discretion.

How to Process Your Return

In-Store: Bring your item and receipt to our Central Phoenix location. Our team will process your refund immediately to your original form of payment.

Damaged Goods: If you discover a manufacturer defect within the 90-day window, we will offer a direct replacement or a full refund, regardless of whether the packaging has been opened.

Note: Refunds are issued to the original method of payment. Please allow 3-5 business days for credit card signatures to appear on your statement.